Returns Information

Returns:

We want you to be happy with your purchase:

14-day Return Policy: all tags must be attached, sealed bags, item(s) must be brand new/unworn. Please note: Once tags are removed, purchase is non-returnable. 14kt Rings: Final Sale, Size Exchange Only. Final Sale & Personalized items are non-eligible. Orders over $75 are subject to restocking fee.
Any questions or return information/authorization, please email Customer Care: hello@apopnyc.com (response time: within 1 business day)

Unworn/Brand New Items. Unopened. All tags must be attached as delivered. No altered tags, no exceptions. 14kt rings: size exchange only. Final Sale (items delineated "Final Sale" within listing, Personalized and customized items, nameplate jewelry; engraved jewelry,) are non-eligible. RMA (Return Merchandise Authorization) is required for returns.
Customer is responsible for return shipping. Please email us for return information. Returns without prior authorization may not be processed. 
Order return items shipped using Free Shipping promotion, and your order drops below the threshold amount, may be charged (deducted from refund) the Standard Shipping fee up to $4.

If you require assistance with jewelry repair or exchange, please contact us via email, include order number. All requests must be received within 14 days of delivery ( including weekends & holidays.)


International Orders delivered outside the USA are FINAL SALE AND NON-REFUNDABLE NON RETURNABLE. Unclaimed merchandise or misdelivery shipping charges are non-refundable, no exceptions.

 

Guidelines:

To better serve you, apop NYC ensures all listings and item descriptions include accurate dimensions. In case you have received wrong/damaged item, please notify us immediately. we must receive return within 14 days from order delivery date. An exchange, refund or store credit may be issued. Rings: All tags must be attached for exchange or return. Exchange will be processed once return has been received.


Given the unique nature of our product selection, we must receive return request within 14 days of delivery. Thank you for your understanding. 

Please email us for return or exchange within 14 days of delivery date (including weekdays and weekends.)  If you're unhappy with your purchase, you're welcome to return item. Customer is responsible for return shipping.  Shipping charges are non-refundable. If return amount drops below Promotional Free Shipping, standard shipping fee (up to $4) may apply. 

Please keep in mind, if an item is returned, shipping, gift wrap, and expedited charges are non-refundable, complimentary shipping offer may be void and standard shipping charges may apply. Any item returned in a worn/used/ condition will be subject to a 50% re-stocking fee. Return(s) received without merchandise tag may be subject to restocking fee. Items returned without original packaging and merchandise tags attached are considered worn. APOPNYC.com is under no obligation to accept return of items that are not in the same condition as shipped to you.  Returns are processed within 3-4 business days from receipt. Please allow up to 2 weeks from mailing for return processing

Special orders, Customized orders, Personalized orders are FINAL SALE:  Non-Refundable, Non-exchangable.


Refunds:
Refund may only be processed until authorized returned order has been received. No exceptions. Returns are processed within 3-4 business days from receipt. Please allow up to 2 weeks from mailing for return processing. If you haven't received your order; Please allow 3-4 business days after estimated delivery in order to determine whereabouts of package. Then, a new shipment may be issued or a refund may be applied.

Returns for refunds (minus shipping) will be issued to original form of payment. Shipping charges are non-refundable.

 

Our focus is quality, returns undergo extensive quality checks, fees may apply if return doesn't meet requirements. 

To read more about our return policy, click here.